Knowledge Base

This video walks you through configuring your contact information and notification preferences with cPanel’s Contact Information interface. Important: We strongly recommend that you do not use an email address that your cPanel account owns. You may fail to receive messages when the server encounters problems. For example, if your mailbox exceeds its quota, you will […]

How to use the Track Delivery interface in cPanel This interface displays reports about email message delivery attempts from your account. You can also use this feature to trace a message’s delivery route, which can help you to identify message delivery issues. Search for the status of an email address’s message delivery attempts By default, […]

cPanel’s Mailing Lists interface allows you to use a single address to send mail to multiple email addresses. To add a new mailing list, perform the following steps: Enter the mailing list name in the List Name text box. Select the domain for the mailing list from the Domain menu. Enter and confirm the new […]

Demo Video: Learn how to manage your WordPress installations. To install a new WordPress instance, go to WordPress and click Install. The following installation options are available: For an express installation, click Install (Quick). The latest version of WordPress will be installed, and the default settings will be used. The new instance will be available […]

Demo Video: Learn how to manage the content of your website’s directories using the File Manager. To upload a website from your computer to the Plesk server by using File Manager, follow these steps: On your computer, add the folder containing your website’s files to an archive (right-click the folder and select Send To > […]

Restricting Access to Content Demo Video: Learn how to restrict access to a site directory with a password and add authorized users. If you want to limit public access to specific areas of your website, you can secure them with a password using the “Protected Directories” feature. It allows you to designate certain directories of […]

Demo Video: Learn how to add and manage Node.js applications in Plesk To install a Node.js application on your website, you need to upload the application’s files to the server first. You can upload them via FTP or using the File Manager. To set your application up, go to Websites & Domains and click Node.js. […]

Demo Video: Learn how to add a subdomain to a domain associated with your subscription If your hosting package includes subdomains, which are additional third-level domain names, then you can use them to: Organize logically the structure of your site. Host additional websites or parts of a website on the same server without the need […]

You can create and remove databases in Websites & Domains > Databases. Demo Video: You can create a database by specifying its name. If your subscription grants you the corresponding permission, you can choose a database type and the database server on which the database should be created. You can select a website on which […]

Domain aliases allow you to point several domain names to the same website. This can be useful, for example, for branding purposes. To set up a domain alias in Plesk: 1. Go to Websites & Domains and run the Add Domain Alias wizard. 2. Specify the domain for which you are creating an alias (the […]

To set up email forwarding for an email address: 1. Go to Mail > email address > Forwarding tab. 2. Select the Switch on mail forwarding checkbox. 3. Specify one or several email addresses to which email must be forwarded. When specifying email addresses, separate them with white spaces, commas, semicolons, or type each of […]

To set up automatic reply settings for an email address: 1. Go to Mail > email address > Auto-Reply tab. 2. Select the Switch on auto-reply checkbox, and specify the following settings: Auto-reply message subject. Message format. We recommend that you leave the option Plain text selected because some of your recipients might be unable […]

To add or remove additional email addresses (email aliases) for a mail account: 1. Go to Mail > email address > Email Aliases tab. 2. Do any of the following: To add an address, type it into the Email alias box, and click OK. To remove an address, click the Remove link to the right […]

To create an email address: 1. Run the Create Email Address wizard from the Mail page. 2. Specify the following mailbox settings: Email address. Type the left part of the email address before the @ sign, and, if you have several domain names on your account, select the domain name under which the email address […]

To change a username or password that you use for connecting to your subscription over FTP or SSH: 1. Go to Websites & Domains. 2. Click Web Hosting Access. 3. Type the new username or password, and click OK. You can also learn how to change the password that you use to access your hosting […]

To change your password for access to the Customer Panel: 1. Click a link with your name at the top of the screen. 2. Click Edit Profile. 3. In the profile settings, type a new password, confirm it and click OK.

To change your contact information: 1. Click the link with your name at the top of the screen. 2. Click Edit Profile. 3. Select the Contact Details tab. 4. Update your contact information and click OK.

If you see the errors below in Apache error log tail -f /usr/local/apache/logs/error_log AH01980: bad response from OCSP server: (none) AH01941: stapling_renew_response: responder error Browse to WHM > Apache Configuration > Include Editor > Pre VirtualHost Include > ALL Versions Paste the text below and click update, then restart Apache SSLUseStapling off Sites and servers […]

You can control how users access services and check their email, such as requiring SSL or disabling POP or IMAP. To adjust access rights for an entire domain, perform the following steps: 1. Log in to the eProMail Admin Control Panel. 2. From the Go to section menu, select Email Hosting 3. In the Email […]

A catch-all address receives all email sent to invalid mailboxes at a user’s domain and is sometimes used to avoid missing any emails to a domain. Warning: Catch-all addresses are not filtered for spam. Use at your own risk. With this feature enabled, you will receive thousands of spam emails from spammers who guess random […]