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Enable Outgoing SMTP Server Authentication

Friday, May 15th, 2020

All our servers need you to enable outgoing SMTP server authentication to be able to send emails. This prevents any unauthorised senders from relaying mails through the mail server. Your email software may not automatically enable this setting during initial setup. Steps below can be followed for popular email clients: Outlook These steps apply to […]

Email account setup in Outlook 2016

Tuesday, December 11th, 2018

This tutorial will help you to configure Microsoft Outlook 2016 for an email account. Step 1. Open Microsoft Outlook 2016 on your device. Click the +Add Account button. In case you have mailboxes set up before, go to the File tab >> Info >> Account Information page and click the +Add Account button. Step 2. […]

View email headers

Thursday, November 29th, 2018

AOL Email The email files are in an html format. The objective is to save the file in html format. This can be done as follows: Open the email message you want to save, as if you were reading it – Near the top, at the bottom of the To: / From: section, click on […]

Creating your Free Email Address

Wednesday, November 21st, 2018

Here we show you how to setup your two free email address that you get with each domain name, set the correct timezone and set your custom password.

Setting up Google Apps with your domain

Wednesday, November 21st, 2018

Demo Video on how to setup google apps for your domain. How do I verify my Google Apps domain?: Google Apps MX record values: Customize a Google Apps service address:

How to change your Webmail password in cPanel

Wednesday, November 21st, 2018

This video demonstrates how to change your cPanel Webmail account’s password.

eProMail ( Server Settings

Friday, February 7th, 2014

The following host names and ports should be used with our epromail service. Non-SSL ports that were available earlier are being discontinued as per the note at the end. Incoming server host names and ports are as follows: Outgoing server host names and ports are as follows: You should also enable outgoing SMTP server authentication […]

Setting up eProMail Mobile Sync

Friday, August 3rd, 2012

Instructions to setup epromail mobile sync for various devices are available at the links below Andorid: iPhone: Windows Phone 7:

Where is Neomail?

Tuesday, May 30th, 2006

Neomail support has been discontued in cpanel as the script will soon be obsolete and support discontinued by cpanel developers on the script. Emails will remain unaffected and can be accessed using the other interfaces. To view the same folders in Squirrelmail, login, select Squirrelmail, click folders and subscribe to the folders you used previously […]

Mails are bouncing with the error “retry timeout exceeded”

Saturday, March 11th, 2006

This error on Linux/Cpanel servers normally indicates that the disk quota of that account is full. Upgrade the account or reduce usage and retry.

Error Number: 0x800CCC0F

Saturday, March 11th, 2006

“Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Error Number: 0x800CCC0F” This error is often modem or firewall related. First, try reconfiguring as per the tutorials at If the issue persists, please see:

How do i configure Outlook Express to download my mail?

Friday, November 25th, 2005

You can configure your email ID in Outlook Express by following this video

An unknown error has occurred. Error Number: 0x800CCC0B

Friday, November 25th, 2005

An unknown error has occurred. Subject ‘Test Sending 18 Mar 2004’, Account: ‘’, Server: ‘’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B I am getting this error message. What can I do ? This is most often a problem with your email client, not cpanel, you need to turn on “My Server Requires […]

The connection to the server has failed. Error Number: 0x800CCC0E.

Friday, November 25th, 2005

The connection to the server has failed. Account ‘’, Server: ‘’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E. I am getting this error message. What can I do ? If you have not changed anything since the last time you checked / sent mail, do not adjust your settings simply […]