Knowledge Base

All our servers need you to enable outgoing SMTP server authentication to be able to send emails. This prevents any unauthorised senders from relaying mails through the mail server. Your email software may not automatically enable this setting during initial setup. Steps below can be followed for popular email clients: Outlook These steps apply to […]

You can control how users access services and check their email, such as requiring SSL or disabling POP or IMAP. To adjust access rights for an entire domain, perform the following steps: 1. Log in to the eProMail Admin Control Panel. 2. From the Go to section menu, select Email Hosting 3. In the Email […]

A catch-all address receives all email sent to invalid mailboxes at a user’s domain and is sometimes used to avoid missing any emails to a domain. Warning: Catch-all addresses are not filtered for spam. Use at your own risk. With this feature enabled, you will receive thousands of spam emails from spammers who guess random […]

You can send an email to everyone on your domain. To email everyone, log into the eProMail Control Panel, and perform the following steps: 1. From the Go to section menu, select Domains. 2. In the Tools section, click Email Everyone. 3. If you have multiple domains, select the appropriate domain name. 4. Enter the […]

A mail exchange (MX) record directs incoming email sent to your domain to the specific server set up to accept email traffic for your domain. For example, if your email is on eProMail you have MX records that point to mx1.emailsrvr.com (10) and mx2.emailsrvr.com (20). On your DNS server, set up MX records for both […]

Autodiscover is a service that enables you and your team to easily configure your email clients by knowing only your eProMail or Microsoft Exchange email address and password. Autodiscover enables additional features for Microsoft Exchange mailboxes such as downloading the offline address book, viewing free and busy time in a calendar, and using the Out-of-Office […]

The Sender Policy Framework (SPF) record is a DNS record designed to combat and reduce spam for your domain. SPF records help mail servers identify unauthorized use of your domain in the form of forgeries (spoofing). SPF records also help improve your email deliverability rate by preventing the email that you send from landing in […]

The following host names and ports should be used with our epromail service. Non-SSL ports that were available earlier are being discontinued as per the note at the end. Incoming server host names and ports are as follows: Outgoing server host names and ports are as follows: You should also enable outgoing SMTP server authentication […]

Instructions to setup epromail mobile sync for various devices are available at the links below Andorid: http://www.nettigritty.com/kb/docs/mobilesync_guide_android.pdf iPhone: http://www.nettigritty.com/kb/docs/mobilesync_guide_ios.pdf Windows Phone 7: http://www.nettigritty.com/kb/docs/mobilesync_guide_winphone7.pdf