Legal Agreements > Cancellation and Refund

We offer a 30 day cancellation period (with refund) on basic shared hosting plans for first orders of new customers. Refund and cancellation requests for such accounts should be received within 30 days of order on billing@nettigritty.com. All other payments to nettigritty.com are non-refundable. The policy is expanded in further detailed below.

Refunds:

Only first-time shared hosting accounts are eligible for a refund within 30 days of order. For example, if you’ve had a Linux or Windows hosting account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.

Non-refundable Products and Services:

Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on Cloud Instances, dedicated servers, or additional products or services such as Codeguard, Digital Certificates, Domain Backorder Service, shared VPS hosting, SiteLock install fees for custom software, and/or any other products or services of the Company.

Cancellation Process:

You may terminate or cancel the Services from the control panel where available or by contacting us on billing@nettigritty.com. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation till the end of the billed service period. If you request to suspend or cancel your customer account, your access to the control panel will be suspended and you will not be able to access the billing system to renew products or services or to update your account information. However, you will continue to have access to use the Services purchased until the end of your prepaid term.

Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders.

We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such case we will refund the fees charged for the order.


Last updated on 12th November, 2022