CPANEL27/NS7/NS27 Server Migration

22-04-2016

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7PM, Saturday 22nd April 2016
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We updated many sites to use 127.0.0.1 as a stop gap measure since the issue was identified. The localhost issue has also been resolved and MySQL will connect with localhost as well now so no further changes to connection strings will be needed.

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11AM, Saturday 22nd April 2016
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We find that sites connecting to MySQL as localhost are seeing errors. We are investigating this issue and working to fix it. As a workaround, using 127.0.0.1 in place of localhost is working fine.

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7AM, Saturday 22nd April 2016
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All accounts have been copied and DNS has been updated. If you are using external name servers, please update the website IP address to 107.191.33.252

if you are using private name servers based on your domain, please update the IP addresses of your name servers to 107.191.33.252 and 107.191.33.253 immediately.

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12:30AM, Saturday 22nd April 2016
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20% of accounts have been copied to the new server at this time. This will take several hours more, we will update again as the migration progresses.

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10PM, Friday 22nd April 2016
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Migration has been started. We will post updates as this progresses.

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-- Original Announcement --
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*** This announcement applies only to clients with websites or services on Linux server NS7/NS27/CPANEL27. Please ignore if you do not have an active site on that server ***

Dear Customer,

The existing server NS7/NS27/CPANEL27 has been planned to be retired. Starting Friday, 22nd April 2016, we will be migrating all accounts from the old NS7/NS27/CPANEL27 Linux server to a new server to improve performance and reliability. Migration will be started on Friday to ensure that it is completed over the weekend to minimize impact on your website and emails. The old server will be discontinued one week after the migration on 30th April 2016.

We will be changing name servers to point all domains to the new server after data is completely moved. This way, domains will continue working on the old server till they resolve to the new server with no account downtime. If you are using external or custom nameservers, please contact us regarding changes that will apply. If you use *.nettigritty.net or *.interactivedns.com nameservers, changes will be made automatically for you. We recommend keeping file activity (FTP / File Manager/ Adding new files or making website modification) on your account at minimum during the migration starting Friday.

IMPORTANT: If you have custom nameservers based on your domain or if you are using external nameservers (not of the server), you will require to make IP address changes once accounts are copied. Please contact us or refer the support desk updates during migration for IP updates.

Further updates to this migration will be posted at the support desk at http://support.nettigritty.com. Please feel free to create a ticket or email nettigritty@nettigritty.com if you have any queries or need any assistance.

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