FAQ

Neomail support has been discontued in cpanel as the script will soon be obsolete and support discontinued by cpanel developers on the script.

Emails will remain unaffected and can be accessed using the other interfaces.

To view the same folders in Squirrelmail, login, select Squirrelmail, click folders and subscribe to the folders you used previously in Neomail. Refresh folder list or the page to see the folders listed in the left column.

This error on Linux/Cpanel servers normally indicates that the disk quota of that account is full. Upgrade the account or reduce usage and retry.

“Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Error Number: 0x800CCC0F”

This error is often modem or firewall related. First, try reconfiguring as per the tutorials at http://www.nettigritty.com/support/hosting/tutorials/emailtutorial.php

If the issue persists, please see:
http://support.microsoft.com/?kbid=813514

You can configure your email ID in Outlook Express by following this video

An unknown error has occurred. Subject ‘Test Sending 18 Mar 2004′, Account: ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B

I am getting this error message. What can I do ?

This is most often a problem with your email client, not cpanel, you need to turn on “My Server Requires Authentication” if you are using outlook you can find this option here:

tools > accounts > [choose account] > properties > servers

You can also follow the tutorial here to enable outgoing SMTP authentication.

Another common reason for this error is that the recepient ID is invalid. Delete the mail in your outbox, create a new mail and check the recepient ID.

The connection to the server has failed. Account ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E. I am getting this error message. What can I do ?

If you have not changed anything since the last time you checked / sent mail, do not adjust your settings simply close Outlook Express, reopen it and try again later.

In windows XP try resetting the TCP/IP stack, by:

* Clicking on Start then Run then type in cmd
* On the screen which opens, type in netsh int ip reset c:\resetlog.txt

If this has not resolved your problem you need to check your Outlook Express settings, making sure that the POP3 and SMTP servers are correct.

Next, ensure port 25 for SMTP is not blocked by your LAN, proxy, firewall or Internet Service provider. This is a very common scenario where an ISP blocks outgoing port 25 access to third party SMTP server for their customers.

You can workaround that by changing to port 26 by following the third demo video set at
http://www.nettigritty.com/support/hosting/tutorials/emailtutorial.php

If you are still unable to send, ensure outgoing SMTP authentication is enabled. If that also fails, you would need to check with your ISP if they are blocking third party SMTP servers and ask them for the SMTP server you should use.

You can configure by following tutorial 3 at http://www.nettigritty.com/support/hosting/tutorials/cpaneltutorials.php

If you’re still having problems, it could be that Outlook Express is itself corrupt. You may need to uninstall and reinstall it.