Knowledge Base » WHM Reseller Series (25)

Category > WHM Reseller Series (25)

How to setup your remote access key in WHM

Thursday, June 14th, 2018

How to setup your remote access key in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn how to set up a remote access key.

A remote access key is what’s needed if you want to have a script automatically connect to your WHM for the purpose of creating new accounts, deleting the accounts , etc..

Click the Remote Access Key option in the Clusters section.

The remote access key is a random series of alphanumeric characters. If you copy this key and paste it into a script that’s designed to connect to WHM, you’ll be able to have that script perform tasks that you would normally have to login to WHM to do.

You may need to reset your remote access key when setting up a new script. Let’s do that now.

Click the Generate New Key button.

That’s it! The remote access key has been reset, and is shows here at left.

This is the end of the tutorial. You now know how to set up your remote access key and where to go to retrieve it for use in scripts that connect to WHM.

Suspending or unsuspending an account in WHM

Thursday, June 14th, 2018

Suspending or unsuspending an account in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn how to suspend a hosting account in WHM.

Click the Account Functions link.

Then click Manage Account Suspension.

This is the page where you can suspend a hosting account or unsuspend a previously suspended account.

Let’s go ahead and suspend an account.

Select the account you want to suspend…

Alternatively, we could have selected the account’s username.

Type a reason for the suspension (this is for your own reference).

Then click the suspend button.

The account has been suspended! Now when someone browses to this account’s website, they’ll see the suspended account message instead of the home page.

You can customize the suspended account page by clicking the Web Template Editor link; however, we won’t do this now.

Let’s go back to the manage account suspension page.

All accounts highlighted in red are suspended.

Let’s unsuspend the account… select the domain, then click unsuspend.

The account has now been unsuspended.

This is the end of the tutorial. You now know how to suspend and unsuspend hosting accounts in WHM.

Terminate an account in WHM

Thursday, June 14th, 2018

Terminate an account in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn how to terminate (or delete) a hosting account from WHM.

Keep in mind that terminating an account in WHM also permanently deletes it off the server so be very sure you want to do this before proceeding.

Click the Account Functions link.

Then click Terminate Accounts.

Select the account you want to delete… then click Remove.

Remember, clicking the Remove button here is permanent. You will only be able to get the account afterwards, if there is a backup of it on the server, or if you’ve backed it up yourself somewhere else.

Click the… Yes, remove this account button to confirm.

That’s it! The account has been deleted from WHM and the server.

Now go to the account information menu in the left side panel.

Click the List Accounts link.

The account we just deleted is no longer listed here in the list of accounts.

This is the end of the tutorial. You now know how to terminate (or delete) a hosting account in WHM.

How to upgrade/downgrade an account in WHM

Thursday, June 14th, 2018

How to upgrade/downgrade an account in WHM

Click the Account Functions link.

Then click Upgrade/Downgrade an Account.

This demo assumes you’ve already logged in to WebHost Manager.

Upgrading or downgrading an account uses account packages. In other words, we’re simply going to assign a different packge to one of the accounts in WHM.

Select the account you wish to upgrade…

Now let’s learn how to upgrade (or downgrade) an account in WHM.

The account is currently set up as a silver package as shown here.

Click the Modify button.

Note the demoreseller appended to the begining of the package name. that is the username of this WHM reseller plan’s main account, and indicates that the silver package was create solely for the use of this reseller plan.

The packages listed here at the top (without demoreseller in front) are global packages created by the root user fo this server.

Let’s upgrade this account… select the new package…

… then click the Upgrade/Downgrade button.

That’s it! The account has been upgraded to the new package.

This is the end of the tutorial. You now know how to upgrade or downgrade an account in WHM.

Using the Feature Manager in WHM

Thursday, June 14th, 2018

Using the Feature Manager in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn about the Feature Manager and how you can use it help create hosting accounts.

Click the Packages link.

Then click Feature Manager.

Feature manager let’s you assign a custom set of features to a specific package.

The first thing we must do is Add a feature list name.

This is a list of the features available in cPanel. We can either select all the features or can configure it as per our needs.

We will select all the features.

Now, Let’s go ahead and configure the feature list as per your needs.

When finished , scroll down and click Save button.

That’s it! we’ve just created a custom feature list.

You can always edit a feature list later.

In order to use the feature list we created, it must be linked to a specific package.

Click the Packages link.

Then click Edit a Package.

Select a package, then click Edit.

Click Feature list drop down and select the feature list we created.

Then click to Save your changes.

That’s it! Now, any time we create a hosting account and assign it the silver package, the account will only have those features available to it that we assigned when we created our custom features list.

This is the end of the tutorial. You now know how to use the feature manager tool in conjuction with account packages to limit the availability of features to certain accounts.

Using the Mail Troubleshooter in WHM

Thursday, June 14th, 2018

Using the Mail Troubleshooter in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Let’s learn how to use the mail troubleshooter feature in WHM.

Click the Email link.

Then click the mail troubleshooter link.

This is where you can test any email address by tracing it’s route from this server.

Let’s trace an email aaddress that would be on this server.

Enter an email address in the Email to trace box.

Then click Submit.

The trace didn’t go very far because the email address would be located on this same server.

Go back to the mail troubleshooter.

Let’s enter an email address that we know is not on this server.

This time the trace went to a server called smtpin.eastlink.ca and there were no errors in this trace. This email address appears to be working fine.

Click the mail troubleshooter link again.

This time enter a bogus email address that you know will fail.

This time we got an error saying it failed.

This is the end of the tutorial. You now know how to check an email address by performing a trace using the email troubleshooter tool in WHM.

How to change your WHM password

Thursday, June 14th, 2018

How to change your WHM password

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn how to change our WHM admin password.

Click the Account Functions link.

Then click Password Modification.

Remember that the WHM password is the same as the cPanel password for your main account.

In this tutorial, our main account is demoreseller.com so let’s go ahead and change its password.

Enter and confirm a new password…

… then click Change Password.

That’s it! We’ve successfully changed our main password that’s used to login to WHM and cPanel for demoreseller.com.

Now let’s go try and do something else in WHM.

Click List Accounts.

Since we’ve just changed the WHM password, we are required to login again before being able to do anything else in WHM.

Login with your new password.

We are now logged back in to WHM.

This is the end of the tutorial. You now know how to change your WHM password. Remember to keep your password in a safe place. Although you can change the password for any account in WHM, you cannot retrieve a lost password.

How to park a domain in WHM

Thursday, June 14th, 2018

How to park a domain in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn how to park a domain in WHM.

Customers can park domains themselves from their cPanel control panels so you’ll rarely have to use this feature in WHM.

Click the DNS Functions link.

Then click the Park a Domain link.

Parking a domain will automatically setup a DNS zone in the server.

In this tutorial, we want to point

(or park) a new domain to an existing domain

Select the existing domain here.

Then enter the new domain name in the Domain to Park window.

Then click Submit.

That’s it! We’ve just created a new DNS zone so that our new domain will point to our existing domain.

Make sure that you now update the nameservers of the parked domain to the same values as anotherdomain.com.

Both domain names must have the same nameserver settings and after 24-48 hours of propagation, the new domain will be successfully pointing to the original domain.

This is the end of the tutorial. You now know how to park a domain in WHM. Remember that your customer can do this themselves with their domains from their cPanel.

Using cPanel branding in WHM

Thursday, June 14th, 2018

Using cPanel branding in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn about cPanel branding and how to display a custom logo in cPanel.

Click the cPanel link.

Then click Customization.

This is where you can insert your company name along with a Help URL and Documentation URL.

You can also brand cPanel with your own logo.

Click Browse button to locate and upload the logo and then click Save… that’s all there is to it!

Click Customize Style tab.

To view help documentation on customizing the style of your Cpanel, click this link.

To upload your own cPanel style, click the Upload a Style button.

From here, you can manage and set your default cPanel style.

This is the end of the tutorial. You now know how to use cPanel branding to replace the standard cPanel logo with your own.

Checking your server status and information in WHM

Thursday, June 14th, 2018

Checking your server status and information in WHM

Let’s take a look at the server status section of WHM and the two options: Server Information and Service Status.

Click the Service Status link.

Now click the Server Information link.

Here you will find a list of services running in your server and their status whether the services are up or whether they’re failing.

From the check marks, we see that the services here are all up and running fine.

If you see Red Stop box (failing) or Yellow box (about to fail), then more investigation would be needed to find out why and how to get the services back up and running.

One of the more important item in this list is the server load. It is good indication of how hard the server is being run. If the load gets much above 1.00 multiplied by the number of CPU cores in your server, the server may be overloaded and you should address this with your server administration.

Here at the bottom of the list of services, is a list of your hard drive partitions and how much storage space is being used by each. It is typically the /home directory where all the hosting account files are located, so your should ensure there’s lots of space available here.

On the server information page, you can see the complete details of your server.

In this case, the server has 2 processors each running with 16MB cache since its a VPS.

The server has 3.8 GB of RAM.

This demo assumes you’ve already logged in to WebHost Manager.

It has one hard drive named vda1, which is a 60GB drive.

You can see a breakdown of how the 3.8GB of RAM is being used here.

Finally, a detailed breakdown of the hard drive partitions is shown here at the bottom of the page.

This is the end of the tutorial. If you ever have problems with the service you get from your server, you should return to the server status section to see where the problems may be occuring.

How to create a new hosting account in WHM

Thursday, June 14th, 2018

How to create a new hosting account in WHM

Click the Account Functions link.

The click Create a New Account.

This is the heart of WHM. It is the screen where you can create new hosting accounts in real time.

There are several options for which you get to set limits. The limits you set here will define how many resources the account has access to.

Let’s go ahead and create a new hosting account.

Enter the domain name that will be used for this new account.

Click in the Username field to automatically create a username based off the domain name.

Now give the account a password…

Or use the Password Generator to create one.

Make sure you select the I have copied… option and then click Use Password button.

Now enter a working account holder’s email so if you ever need to send announcements via WHM to customers, the user will get it.

Choose a pre-defined account package to automatically fill in many of the options for your new account. This will speed up the process of creating a new account.

You can set up as many packages you want. We cover how to create account packages in another video.

Let’s go ahead and choose the demoreseller_Silver package.

Then click the Create button.

That’s it! The hosting account has been created on the server, along with a new cPanel control panel has set for it.

You should now send this informatioin to the person who will be using the account. They will need to know the username, password and IP address, as well as the nameservers.

They can now login to cPanel for this new account using the username and password we assigned, but will have to use the IP address method rather than the domain name method since the domain name will not work until its nameservers have been changed and propagated.

Let’s go take a look at the accounts in WHM. Click the Accounts link.

There it is, the new account we just created.

This is the end of this tutorial. If you ever want to make changes to accounts you create, you can do so by returning to WHM and using the Modify an Account feature.

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn how to create a new hosting account.

What is the difference between WebHost Manager and cpanel

Thursday, June 14th, 2018

What is the difference between WebHost Manager and cpanel

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn what the difference is between WHM and cPanel.

WHM is a reseller’s, or hosting provider’s control panel. It is what resellers or hosting providers use to create and manage end-user hosting accounts.

cPanel on the other hand, is the end user’s control panel. It is what the hosting provider’s customers use to manage their individual hosting accounts.

We are currently logged in to WHM, so let’s go take a look at our list of hosting accounts.

Click the account information link.

Then click the List Accounts link.

Here is a list of accounts in this WHM. Once again, each of these accounts have their own individual cPanel, and we can login to their cPanel by clicking the corresponding link.

Let’s login to the cPanel for demoreseller.com

That’s it! As you can see here, we’re now in the cPanel control panel for the demoreseller.com hosting account.

WHM admins have the ability to login to their customer’s cPanel control panels without their username or password. This can be useful in helping customers learn how to use their cPanel.

Ok, now let’s close this window and return to WHM

Welcome back to WHM (WebHost Manager).

This is the end of the tutorial. You now know the difference between cPanel (end user’s control panel) and WHM (hosting provider’s control panel).

Disabale or enable Demo mode in WHM

Thursday, June 14th, 2018

Disabale or enable Demo mode in WHM

This demo assumes you’ve already logged in to WebHost Manager.

You have ability to turn any account in your WHM into a demo account. A demo account is commonly used as a sales tool, as it allows potential customers to login to cPanel and browse around, but restricts the user’s ability to alter files or folders.

Click the account functions link.

Then click Manage Demo Mode

Select myotherdomain.com as the account to convert into a demo account.

Then click Modify.

We can see here that demo mode is currently disabled for this account.

Click the Enable button.

That’s it! Demo mode has been enabled, meaning that when a user logs in to this account’s cPanel, certain functions will be disabled.

Click Manage Demo Mode again.

Select myotherdomain.com again.

Click Modify.

Then click Disable.

Demo mode has been turned off and the account is once again fully functional.

This is the end of the tutorial. You now know how to setup a demo account, so you can allow your customers access to a seemingly fully functional cPanel but that won’t allow them to alter any files.

How to edit or delete packages in WHM

Thursday, June 14th, 2018

How to edit or delete packages in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn how to edit a pre-existing hosting package.

Click the Packages link.

Then click Edit a Package.

Note that there are only 2 packages created in this WHM reseller plan. If there were others (and you can create as many packages as you wish), they would all be listed here.

Select demoreseller_Silver as the package you wish to edit.

Then click Edit.

This is the screen we use to edit the package. Let’s change a few things.

We have changed number of Max Databases.

When finished, click the Save Changes button.

That’s it! The package has been modified as per your new specifications.

Now we’ll show you quickly how to delete packages you’ve created ( or edited ).

Click the Packages link.

Then click Delete a Package.

To delete a package from your reseller plan, select it from this list and click the Delete button.

Note that deleting packages does not delete the actual hosting accounts that were created using the package. It only removes the package as an option when creating new accounts.

This is the end of the tutorial. Remember that you can create as many packages you wish, delete them or edit them at any time. Doing so does not affect any existing hosting accounts.

Becoming familiar with and navigating around in WHM

Thursday, June 14th, 2018

Becoming familiar with and navigating around in WHM

Every hosting account created in WHM has its own cPanel, an end user control panel.

Let’s take a look around. In this center frame there are several icons we can click on.

These icons correspond to headings in this left frame.

Clicking on an icon will bring up sub-icons that correspond to all the tools available on the left.

Click the account information icon.

Here are the 5 tools available to use under Account Information.

To access any of the these tools, you can click on the corresponding icon in this frame.

You can also click on the link here in this menu frame. You could have also done this from the WHM home page.

Scroll down here to see all the tools available in WHM.

As you can see, there are dozens of tools available to you.

Click the News link.

This is where you would get updates and the latest news from cPanel.

Click the Change Log link.

This page shows detailed information of your version of WHM, historical information about when it was updated, and what changes were made.

To logout of WHM, simply close your browser , or click the Log Out link.

This is the end of the tutorial. You should now be more familiar with WHM and how to navigate its pages. For more information on how to perform specific tasks, please refer to our other videos.

How to create hosting packages in WHM

Thursday, June 14th, 2018

How to create hosting packages in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn how to create hosting packages.

Hosting packages help speed up the process of creating new cPanel hosting accounts by pre-defining several properties of the accounts you want to create (i.e. storage space, bandwidth, emails, parked domains etc..)

You can create as many hosting packages as you wish.

Click the Packages link.

Then click Add a Package.

This is where you setup a new pre-defined hosting account package.

Let’s go ahead a create a package called Silver.

Click here and make sure you enter a single word name. Don’t use any underscores or dashes.

Note that space and bandwidth must be entered in megabytes and not gigabytes. In this case we’ll enter 10,000 megabytes in disk quota which is equal to 10 gigabytes.

Let’s enter 100,000 megabytes for bandwidth which is equal to 100 gigabytes.

Now continue down the list, setting limits for each of the resources.

Generally you should sepcify an amount for space and bandwidth, but it’s also advisable to set an amount for parked and add-on domains.

You will also see maximum hourly email and other email options. It’s highly recommended that you set an amount; don’t use unlimited which can take your server down if a user starts spamming.

Here you can set some extra options. Generally you don’t need to change any of this. You can select dedicated IP if you want to give one with the package.

When finished, click the Add button.

That’s it! The new account package has been created, and can now be used to speed up the hosting account creation process.

Click the Packages link.

Then click Edit Packages.

Here you can see the new package that we just created.

This is the end of the tutorial. Remember that you can create as many hosting packages as you wish, and that they greatly speed up the process of creating new hosting accounts.

Learning about the skeleton directory in WHM

Thursday, June 14th, 2018

Learning about the skeleton directory in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn about the skeleton directory.

Click the Account Functions link.

Then click Skeleton Directory.

The skeleton directory is where you put a temporary home page for all accounts you create in WHM.

The temporary home page is what visitors will see in their browsers, until they create a new home page.

In this tutorial , the WHM’s account’s main username is demoreseller, so that’s where the skeleton directory is located as shown here.

To change the temporary (or default) home page, simply upload a new page to the cpanel3-skel directory in the location show above, using either an FTP program or the file manager tool in your main account’s cPanel.

This is the end of the tutorial. You now know about the skeleton directory in WHM, and what it’s used for.

How to limit bandwidth usage in WHM

Thursday, June 14th, 2018

How to limit bandwidth usage in WHM

This demo assumes you’ve already logged in to WebHost Manager.

Now let’s learn about setting bandwidth limits for specific hosting accounts in your WHM.

Click the Account Functions link.

Then click Limit Bandwidth Usage.

A hosting account’s bandwidth limit cannot be exceeded. When it’s reached, the account will stop working until either:

1) The end of the month (When bandwidth usages are reset) or

2) The bandwidth limit is increased.

Every account in WHM already has a bandwidth limit, as it would have been set when the account was created.

Let’s go ahead and check the bandwidth limit on one of the listed hosted accounts.

Click the Limit button.

Here we can see that the anotherdomain.com account has used 0 megabytes of bandwidth.

It has a bandwidth limit of 100,000 megabytes.

Let’s go ahead and increase this account’s bandwidth limit by typing in a new value here.

Then click Change.

That’s it! The bandwidth limit for this account has been changed.

Now click View Bandwidth Usage.

From here you can see the bandwidth used by each individual account in WHM.

You can see the modified bandwidth we just set here.

The amount of bandwidth used is shown in this column.

We can click here to see how much bandwidth each account used last month.

Click Show Units in Megabytes, to show the bandwidth usages and limits in megabytes instead of gigabytes.

Bandwidth limits and usages are now shown in megabytes.

This is the end of the tutorial. You now know how to manage bandwidth limits for your hosting accounts and how to check current and past bandwidth usages.

How to login to WebHost Manager

Thursday, June 14th, 2018

How to login to WebHost Manager

In order to login to WebHost Manager, you must first have your login details including:

1) Login IP Address

2) Username

3) Password

This tutorial assumes you already have this information and have navigated to the IP address login page shown here.

Since your WHM is a secure environment that only you have access to, you now have to enter your username and password to gain access.

Before you login to WHM, you can now select your desire locale (language) as per your needs.

To view more available languages, click the 3 dots icon.

Enter your username and password, then click Login.

That’s it! You’ve successfully logged in to WebHost Manager (WHM), and can now begin setting up new web hosting accounts, creating packages and dozens of other tasks to help you manage your web hosting business.

When you’re finished with WHM, simply close your browser, or click the logout link.

This the end of the tutorial. Be sure to check out all other WHM tutorials to learn how to use the specific features in WHM.

Managing DNS zones in WHM

Thursday, June 14th, 2018

Managing DNS zones in WHM

Now let’s learn how to manage our DNS zones.

Keep in mind that you rarely (if ever) have to modify your DNS zones, since WHM does that for you automatically. You should only attempt to modify DNS zones if you know exactly what you are doing.

Click the DNS functions link.

Then click Add a DNS Zone.

This is the screen where you can add new DNS zones, but we’re not going to do that in this tutorial.

Click Delete a DNS zone link.

This is the screen where you can delete DNS zones.

To delete the DNS zone for mynewtestdomain.com, select that account here.

Then we would click this delete button, but we’re not going to do this, as it would render the account useless.

Now click the edit DNS zone link.

We are now in the edit DNS zone screen.

Select mynewtestdomain.com, then click Edit.

This demo assumes you’ve already logged in to WebHost Manager.

This is where you can edit the DNS zone properties of the mynewtestdomain.com account.

All of these zones properties (or records) can be modified from here. But again, do not change anything unless you know exactly what you are doing.

Click the Edit MX Entry link.

Select mynewtestdomain.com, then click Edit.

This is where you can specify a custom MX entry. You may want to do this for customers who want their email hosted elsewhere on another server. In those cases, you would enter the other server’s IP address here and click Save.

This is the end of the tutorial. You now know how to manage DNS zones in WHM. Remember that WHM automatically manages DNS zones for you, so you should rarely have to do it manually.