FAQ

If you are using the XCONTROLLER theme you can follow this Flash tutorial.

If you are using the X2 theme you can follow this Flash tutorial.

If you are using the XCONTROLLER theme you can follow this Flash tutorial.

If you are using the X2 theme you can follow this Flash tutorial.

If you are using the XCONTROLLER theme you can follow this Flash tutorial.

If you are using the X2 theme you can follow this Flash tutorial.

If you are using the XCONTROLLER theme you can follow this Flash tutorial.

If you are using the X2 theme you can follow this Flash tutorial.

If you are using the XCONTROLLER theme you can follow this Flash tutorial.

If you are using the X2 theme you can follow this Flash tutorial.

If you are using the XCONTROLLER theme you can follow this Flash tutorial.

If you are using the X2 theme you can follow this Flash tutorial.

If you are using the XCONTROLLER theme you can follow this Flash tutorial.

If you are using the X2 theme you can follow this Flash tutorial.

If you are using XCONTROLLER theme you can follow this Flash tutorial.

If you are using X2 theme follow this Flash tutorial.

If you are using XCONTROLLER theme view this Flash tutorial.

If you are using X2 theme view this Flash tutorial.

You can configure your email ID in Outlook Express by following this video

If you are using XCONTROLLER theme view this Flash tutorial.

If you are using X2 theme view this Flash tutorial.

If you are using XCONTROLLER theme view this Flash tutorial.

If you are using X2 theme view this Flash tutorial.

An unknown error has occurred. Subject ‘Test Sending 18 Mar 2004′, Account: ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B

I am getting this error message. What can I do ?

This is most often a problem with your email client, not cpanel, you need to turn on “My Server Requires Authentication” if you are using outlook you can find this option here:

tools > accounts > [choose account] > properties > servers

You can also follow the tutorial here to enable outgoing SMTP authentication.

Another common reason for this error is that the recepient ID is invalid. Delete the mail in your outbox, create a new mail and check the recepient ID.

CGI scripts should be placed in your cgi-bin folder at public_html/cgi-bin

The connection to the server has failed. Account ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E. I am getting this error message. What can I do ?

If you have not changed anything since the last time you checked / sent mail, do not adjust your settings simply close Outlook Express, reopen it and try again later.

In windows XP try resetting the TCP/IP stack, by:

* Clicking on Start then Run then type in cmd
* On the screen which opens, type in netsh int ip reset c:\resetlog.txt

If this has not resolved your problem you need to check your Outlook Express settings, making sure that the POP3 and SMTP servers are correct.

Next, ensure port 25 for SMTP is not blocked by your LAN, proxy, firewall or Internet Service provider. This is a very common scenario where an ISP blocks outgoing port 25 access to third party SMTP server for their customers.

You can workaround that by changing to port 26 by following the third demo video set at
http://www.nettigritty.com/support/hosting/tutorials/emailtutorial.php

If you are still unable to send, ensure outgoing SMTP authentication is enabled. If that also fails, you would need to check with your ISP if they are blocking third party SMTP servers and ask them for the SMTP server you should use.

You can configure by following tutorial 3 at http://www.nettigritty.com/support/hosting/tutorials/cpaneltutorials.php

If you’re still having problems, it could be that Outlook Express is itself corrupt. You may need to uninstall and reinstall it.

Webmail is normally at http://www.yourdomain.com/webmail or http://mail.yourdomain.com/webmail

At the login prompt, type the full email address and password you created in cPanel to login to webmail for that user.

Simply follow tutorial 17 at
http://www.nettigritty.com/support/hosting/tutorials/cpaneltutorials.php

If you are using the X2 skin, the tutorial is at
http://www.nettigritty.com/support/hosting/tutorials/cpaneltutorials1.php

The cgi-bin folder is really just another folder in your directory structure. The only difference is that apache sees it as the folder where you can have your CGI scripts.

To restore it, you simply need to go into the cPanel file manager or use FTP and create a directory named “cgi-bin” under public_html and set its permissions as 755.