FAQ

To reset the Plesk admin password on Windows servers, from the Plesk bin folder %plesk_bin% run the command plesksrvclient.exe

"%plesk_bin%\plesksrvclient.exe"

It will produce a pop-up box in which you can enter a new password. You will then be able to login to Plesk as admin using the new password.

You can also see the existing password using the command below

"%plesk_bin%\plesksrvclient" -get

The following command-line outputs the list of running processes (with the complete command-line arguments used for each process) to a text file:

Click Start, Run and type CMD

Type the command given below exactly:

WMIC /OUTPUT:C:\ProcessList.txt PROCESS get Caption,Commandline,Processid

or

WMIC /OUTPUT:C:\ProcessList.txt path win32_process get Caption,Processid,Commandline

Now, open the file C:\ProcessList.txt. You can see the details of all the processes in that file.

As part of the mvScale virtualization system, our engineers use a range of complex algorithms to ensure that our customers receive the maximum processing power possible within the constraints of their VPS service package. Each package’s CPU allocation is based on the natural ratios created by the package’s memory allocation (both guaranteed and burst), but because our VPS accounts are deployed across an array of server and chip set types, there is no hard number such as mHz that can be used to define “how much” CPU is used. Instead, we use a unit of measurement called a “virtual processing unit,” or “VPU” to describe the relative amount of processing power allocated to each package, as follows:

VPS Small = 15 VPUs
VPS Medium = 40 VPUs
VPS Large = 60 VPUs

This cannot be specified in terms of Ghz or CPU percentages as the VPS hosting packages are spread across a range of server hardware and these metrics simply don’t work. Also, simply specifying a clock speed would not define processing power. Clock speed is only one of many specifications that go into what makes a CPU “fast.” Caching, die sizes, bus optimization, hyperthreading, turbo, and the like are all critical factors as well. Our mvScale algorithms tweak literally dozens of different parameters to ensure that each customer has the most processing power possible on any given package.

We can presently (August, 2011) provide the following Linux distributions on Cloud Computing Instances or Dedicated servers:

CentOS 5 – LAMP (32 bit)
CentOS 5 – LAMP (64 bit)
CentOS 5 – Minimal (32 bit)
CentOS 5 – Minimal (64 bit)
CentOS 6.0 – LAMP (32 bit)
CentOS 6.0 – LAMP (64 bit)
CentOS 6.0 – Minimal (32 bit)
CentOS 6.0 – Minimal (64 bit)

Debian GNU/Linux 5.0 Lenny/Stable – LAMP (32 bit)
Debian GNU/Linux 5.0 Lenny/Stable – LAMP (64 bit)
Debian GNU/Linux 5.0 Lenny/Stable – Minimal (32 bit)
Debian GNU/Linux 5.0 Lenny/Stable – Minimal (64 bit)

Fedora Release 13 (32bit) – Minimal
Fedora Release 13 (64bit) – LAMP
Fedora Release 13 (64bit) – Minimal
Fedora Release 15 (32bit) – LAMP
Fedora Release 15 (32bit) – Minimal
Fedora Release 15 (64bit) – LAMP
Fedora Release 15 (64bit) – Minimal

Red Hat Enterprise Linux 5 – LAMP (32 bit)
Red Hat Enterprise Linux 5 – LAMP (64 bit)
Red Hat Enterprise Linux 5 – Minimal (64 bit)
Red Hat Enterprise Linux 6 – LAMP (32 bit)
Red Hat Enterprise Linux 6 – LAMP (64 bit)
Red Hat Enterprise Linux 6 – Minimal (32 bit)
Red Hat Enterprise Linux 6 – Minimal (64 bit)

Ubuntu Linux 8 LTS Hardy Heron – LAMP (32 bit)
Ubuntu Linux 8 LTS Hardy Heron – LAMP (64 bit)
Ubuntu Linux 8 LTS Hardy Heron – Minimal (32 bit)
Ubuntu Linux 8 LTS Hardy Heron – Minimal (64 bit)
Ubuntu Linux 10.04 LTS Lucid Lynx – LAMP (32 bit)
Ubuntu Linux 10.04 LTS Lucid Lynx – LAMP (64 bit)
Ubuntu Linux 10.04 LTS Lucid Lynx – Minimal (32 bit)
Ubuntu Linux 10.04 LTS Lucid Lynx – Minimal (64 bit)

To backup a database in Plesk, you can follow the steps below:

1. Login to Plesk at the URL mentioned in your hosting account information email.
2. If you have logged in as a reseller, select the domain under which the database is created. If you have logged in as the domain admin, please proceed to the next step.
3. Click on the Backup Manager icon (under Files section).
4. Click the Database Backup Repository icon.
5. Click Back Up.
6. Select the database name from the databases drop down, enter the file name for the backup that will be generated and click ok.
7. After the backup is generated, you will get a download option. Simply click that link to download the database backup to your local system.

To restore a database, you can follow the steps below:

1. Login to Plesk at the URL mentioned in your hosting account information email.
2. If you have logged in as a reseller, select the domain under which the database is created. If you have logged in as the domain admin, please proceed to the next step.
3. Click on the Backup Manager icon (under Files section).
4. Click the Database Backup Repository icon.
5. Click Upload Backup File.
6. Select the database name from databases drop down.
7. Click the choose file button to browse to and select a database backup file (.BAK for MSSQL) on your local system and click the OK button.
8. Confirm restore on the next page to proceed.

In case you face any issues restoring the database using this method, upload your backup file to the httpdocs folder and send us your database name, DB username and password to perform the restore for you.

To modify whois lookup information for your domain, you need to follow the steps below:

1. Login at http://domain.nettigritty.com/customer
2. Type your domain name in the jump to box
3. Select Domain Registration Service from the [Select a product] dropdown and click the button next to it
4. On the next page, click the link “Contact Details”.
5. You will now be presented with the options to use another contact or edit existing contact.
6. To modify the details click the link “Edit Existing Contact”
7. Update details and click submit.
8. You can choose to apply the details to the single domain or to all your domain names.

External whois lookups can take 24-72 hours to show updated information as they often maintained lookup cache. You can verify updated details at http://www.domains.nettigritty.com/domain.php?action=whois

Please note: This does not apply to .UK and .EU domains. Further information on changing whois information is at http://domain.nettigritty.com/kb/servlet/KBServlet/faq452.html

To enable / disable privacy protection for your domain, you need to follow the steps below:

1. Login at http://domain.nettigritty.com/customer
2. Type your domain name in the jump to box
3. Select Domain Registration Service from the [Select a product] dropdown and click the button next to it
4. On the next page, click the link “Privacy Protection”.
5. You can now click the available Enable / Disable button to change the status of your privacy protection.

Please note: Privacy Protect is not available for the following domain names:
CA, .CO.NZ, .NET.NZ, .ORG.NZ, .TEL, .DE, .EU, .ES, .CO.IN, .NET.IN, .ORG.IN, .GEN.IN, .FIRM.IN, .IND.IN, .CO.UK, .ME.UK, .ORG.UK, .IN, .US, .ASIA.

To obtain your domain transfer secret / EPP code, you need to follow the steps below:

1. Login at http://domain.nettigritty.com/customer
2. Type your domain name in the jump to box
3. Select Domain Registration Service from the [Select a product] dropdown and click the button next to it
4. On the next page, click the “Domain Secret” link.
5. A popup window will load containing your domain transfer secret.

With each server, nettigritty provides 1GB of secure redundant storage space located inside the Private Network. This lockbox can be accessed via FTP or Windows Drive Mapping and is designed to be your custom storage space for server configuration files, registry backups, change management tracking, custom drivers, server documentation, etc. Expanded storage capabilities are available via FTP / NAS backup plans.

Websites infected with an IFRAME or malware script

IFRAME and java script based malware infections are growingly common these days. These infections normally occur either through leaked FTP passwords or machines infected with virus / malware that adds these lines of code on files uploaded. Most of the time, it is through a leaked FTP password obtained from an insecure system.

Hackers setup normal looking websites (or use a previously hacked website where the owner is unaware of the malware) and setup expensive keylogging and hacking tools like Mpack. When a user vists the site, it scans the browser for history, passwords and other such critical information. The visitor who is unaware of the keylogger inadvertantly sends passwords and other details to the hacker who then has access to the vistors FTP details. Once the hacker obtains the FTP login details, an automated program or script is then used access the persons website and add hidden iframe or javascript code to the compromised website. Since this gets done through FTP, the user remains unaware of the hack or compromise and no matter what permissions are set, the hacker is able to write to the users website files.

This hacked website is then used to further spread the attack when a visitor opens it and accesses the hidden iframe content. This is a growing issue and thousands of websites are infected almost on a daily basis through this method.

Prevention:
1. Keep your computer operating system up to date at all times. Always download available OS security updates at the earliest.
2. Do not use Internet Explorer to FTP your website. Use a seperate FTP program like Core FTP or WS_FTP
3. Avoid saving passwords in the browser, specially FTP passwords. Do not FTP from a public or insecure connection.
4. Change passwords frequently and set a strong alphanumeric password.
5. Install an antivirus and keep it updated. Avast is a good free antivirus program for home / personal use and can be downloaded from www.avast.com
6. Avoid suspicious websites
7. If you receive an email from an unknown person with an attachment do not open it.

Cleaning up after an infection:
1. Take your site offline and put up a maintenance page on your website to avoid getting it blacklisted by search engines.
2. Format and secure your machine with a reliable install disk or use a fresh installed, OS updated computer with an updated antivirus.
3. Change FTP and other related passwords.
4. Delete all files and upload clean content – verify that the files you are uploading are not infected by checking for unknown Java script or iframe code normally found near the body tag in the code and at the end of the file. If a backup copy is unavailable, check code of files on the server for the same and delete the malware lines of code.
5. Take steps listed in prevention above to avoid repetition of such issues.

Site is black-listed by google / firefox / chrome
1. Follow steps in Cleaning up after infection
2. Follow steps in Prevention
3. Verify that no malware is present in your website
4. Follow http://googlewebmastercentral.blogspot.com/2008/04/my-sites-been-hacked-now-what.html

Other related links

http://googlewebmastercentral.blogspot.com/2007/09/quick-security-checklist-for-webmasters.html

http://googlewebmastercentral.blogspot.com/2008/08/hey-google-i-no-longer-have-badware.html

This can be done by eding /var/cpanel/maxemails in SSH. Enter

domainname=X

where domainname is the name of the domain for which limits are being set and X is the number you want to allow that domain. Set X to 0 if you wish to set it to unlimited

Login to plesk, select the domain, click web directories. Here, select the the protection tab and click remove protection if enabled.

If that does not work, try resetting the FTP password from the setup section.

If the site still asks for login, connect using remote desktop, run cmd and then enter the commands:

cd %plesk_bin%
websrvmng --update-anon-password --domain-name=

This can also be run for all domains in one go with the command

websrvmng --update-anon-passwords-all

Please see payment options at http://www.nettigritty.com/pay

You can place an order and pay online from our website or make a custom payment from http://www.nettigritty.com/custom

========================
DefPackageMng() constructor failed: defpackagemng failed: Access is denied. (Error code 5) at CreateProcess 'C:\WINDOWS\system32\cmd.exe /c ""C:\Program Files\SWsoft\Plesk\admin\bin\defpackagemng.exe" --get"'
at execUtil C:\Program Files\SWsoft\Plesk\admin\bin\defpackagemng.exe --get on c:\windows\system32\inetsrv(PleskSrvClient::execUtil line 435)
at execute console command --get(vconsoleapp::start line 128)
at execute "C:\Program Files\SWsoft\Plesk\/admin/bin/defpackagemng" --get(vconsoleapp::run line 138)
========================

To correct this error, check permissions of the file
c:\windows\system32\cmd.exe

The user SYSTEM should be set to allow all permissions (it may be set on deny).

How do I grant write permissions to a file or folder ?

Use the file manager in your Plesk control panel. Browse to the file or folder you wish to grant write permissions to. Click the lock icon alongside the file or folder and then tick all options for all user one by one. Click ok to save the permissions after changing. The file / folder will now be writeable for your website scripts.

Neomail support has been discontued in cpanel as the script will soon be obsolete and support discontinued by cpanel developers on the script.

Emails will remain unaffected and can be accessed using the other interfaces.

To view the same folders in Squirrelmail, login, select Squirrelmail, click folders and subscribe to the folders you used previously in Neomail. Refresh folder list or the page to see the folders listed in the left column.

To change domain nameservers, you need to follow the steps below:

1. Login at http://domain.nettigritty.com/customer
2. Type your domain name in the jump to box
3. Select Domain Registration Service from the [Select a product] dropdown and click the button next to it
4. On the next page, click the Name Servers link.
5. Enter your nameservers and then click the Update Nameservers button.

Please note that any DNS changes take a few hours to resolve globally.

You can do this by enabling the domain user. Login to Plesk, select the domain name and then click the Domain User icon. Enable this option and set a password. Your client will then be able to login with the domain name as username and password you have set at the Plesk login URL.

This error on Linux/Cpanel servers normally indicates that the disk quota of that account is full. Upgrade the account or reduce usage and retry.